Uber Statistics

Here are 100 Uber statistics

1. Uber processed $26.61 billion worth of bookings in 2020.
2. 1.44 billion rides are completed through Uber every quarter.
3. Uber has a 68% share of the US rideshare market.
4. 5 cities alone contribute 22% of Uber’s gross ridesharing bookings.
5. Uber defines monthly active platform consumers (MAPCs) as the number of unique
customers who complete a ride or receive a meal delivery through Uber at least once a
6. Uber has 93 million monthly platform consumers. Compared to a year ago (Q4 2019),
the number of monthly users has decreased by 9.7%.
7. Non-Consensual Kissing of a Non-Sexual Body Part was reported to occur in about 1 in
every 2,000,000 completed trips.
8. Attempted Non-Consensual Sexual Penetration was reported to occur in about 1 in
4,000,000 completed trips.
9. This category covers a wide range of reports and includes attempted clothing removal
and incident reports that are fragmented or incomplete due to memory loss or lack of
event recall.
10. Instances of Non-Consensual Touching of a Sexual Body Part were reported to occur in
about 1 in every 800,000 trips.
11. Non-Consensual Kissing of a Sexual Body Part was reported to occur in 1 in every
3,000,000 completed US trips.
12. Non-Consensual Sexual Penetration—the most serious sexual assault category—was
reported to occur in about 1 in 5,000,000 US trips, or on approximately 0.00002%40 of
US trips.
13. Across these 5 categories of sexual assault, riders account for nearly half (45%) of
accused parties.
14. From 2017 to 2018, Uber saw approximately a 16% decrease in the average incident
rate of the 5 most serious sexual assault categories reported.
15. Uber’s background-check process is very rigorous. During 2017 and 2018, more than
one million prospective drivers did not make it through Uber’s screening process.
16. Our data shows that drivers report assaults at roughly the same rateas riders across the
5 most serious categories of sexual assault.
17. This year, nearly 4 million Uber trips happened every day in the US—more than 45 rides
every second.
18. Between 2017 and 2018 an average of more than 3.1 million trips took place each day in
the US.
19. The vast majority (99.9%) of Uber trips end without any safety-related issue at all.
20. Between 2017-2018, 1.4% of trips had a support request of any kind, most frequently for
issues such as lost items, refunds, or route feedback.
21. Between 2017-2018, 0. 1% of trips had a support request for a safety-related concern,
and the majority of those concerns were about less-severe safety issues such as
complaints of harsh braking or a verbal argument.

22. During 2017-2018, 0.0003% of trips had a report of a critical safety incident,8 which are
the incidents referenced in this report.
23. The vast majority of the reports that Uber receives are not safety related at all.
24. Uber’s background-check process is very rigorous. During 2017 and 2018, more than
one million prospective drivers did not make it through Uber’s screening process.
25. In 2017, Uber kicked off a comprehensive effort across the company to focus on safety.
We developed new technology, strengthened background screenings for drivers,
launched new safety features, overhauled how we train our support staff, updated our
policies, and tripled the size of our safety team.
26. Uber will disqualify individuals with any felony convictions in the last 7 years. If we
identify a report for certain serious criminal convictions—including sexual assault, sex
crimes against children, murder/homicide, terrorism, and kidnap-ping11—at any time in
the person’s history, the potential driver will be disqualified according to our standards.
27. Uber is the leading global rideshare app and is available in 10,000 cities across 71
28. Uber processed $26.61 billion worth of bookings in 2020.
29. When we receive a report of sexual assault, we immediately remove the accused
party’s access to the Uber app while support agents complete a review.
30. Uber releases their safety transparency report every two years. Between 2017-2018,
over 6,000 sexual assault case were reported.
31. In 2018 alone, ghere were 3,045 reported sexual assaults the following year during 1.3
billion total trips.
32. Of those incidents that were in the report, Uber disclosed that 1,243 reports of sexual
assault and sexual harassment were in California, or 21% of the overall complaints.
33. The California Public Utilities Commission previously fined Uber $59 million in December
2020 and threatened to suspend its license to operate in the state after the company did
not comply with a request for sexual assault data.The fine was slashed to $150k.
34. Also during those 2 years (2017-2018). 107 people died in crashes that involved Uber
cars, and 19 people were killed in physical assaults during or soon after an Uber ride.
35. In 2018, we partnered with experts from the National Sexual ViolenceResource Center
(NSVRC) and the Urban Institute to develop a new taxonomy to better understand the
reality of unwanted sexual experiencesl.
36. Uber has intentionally adopted broader definitions, particularly in the area of sexual
assault, than most jurisdictional criminal codes and research entities.
37. The report includes sexual assault categories which have at least 85% of auditor
classifications aligned with internal Safety Taxonomy experts.
38. Uber’s monthly active user base has grown at a CAGR of 48.74%
39. There were 107 total fatalities in 2017 and 2018 across 97 fatal crashes reported in
relation to the Uber app.
40. Overall, riders accounted for 45% of the accused parties. The report noted that some
assaults occurred between riders.
41. The Uber-related motor vehicle fatality rate for 2017 was 0.59 fatalities per 100 million
vehicle miles traveled; it was 0.57 fatalities per 100 million miles traveled in 2018. For
both years, the Uber data is about half of the national rates.

42. Approximately 90% of Uber-related fatal crashes occurred in urban areas.
43. 21% (n=22) of the fatalities in this 21% (n=22) of the fatalities in this report were drivers
using the Uber platform; 21% (n=23) were riders using the Uber platform, and the rest
were third parties.32 were drivers using the Uber platform; 21% (n=23) were riders using
the Uber platform, and the rest were third parties.
44. 8 of the drivers and riders using the Uber platform were fatally struck while they were
outside the vehicle (and therefore counted as pedestrians in FARS).
45. Across 2017 and 2018, pedal cyclists were the deceased party in 2% (n=2) of cases.
46. In New York City, the MVR screening is conducted through the NYC Taxi and Limousine
Commission. The TLC Driver licensing process is separate from the process
47. The rate of serious sexual assault incidents per ride went down in every category
between 2017 and 2018. For example, the average rate of sexual assault reports across
the five categories fell 16% from one year to the next.
48. Uber defines the mobility segment of its business as any service which links customers
to “mobility drivers”. Essentially, the term refers to the ride hailing part of Uber’s model.
49. Uber processes $26.61 billion in gross mobility bookings.
50. Bookings across all Uber’s platforms totaled $58 billion in 2020, meaning rideshares
accounted for 45.88% of the gross transaction value.
51. The total number of quarterly Uber trips has decreased by 24.21% in the last year as a
result of the pandemic.
52. Between 2017-2018 there were a total of 2.3B US Trips //// There are over 0 ways to
report a safety issue to Uber
53. London’s transportation officials decided to not renew Uber’s license to operate in the
city, citing “a pattern of failures by the company” that “placed passengers and their
safety at risk.”
54. Uber said it saw a decrease of approximately 16% in the average incident rate of sexual
assaults reported from 2017 to 2018.
55. While some of the incidents were perpetrated against the drivers, in most cases, the
victim was a passenger. Indeed, of the 464 reported rape allegations reported in 2017
and 2018 combined, the passenger was the victim 92 percent of the time, according to a
New York Times report.
56. Overall, riders accounted for 45% of the accused parties.
57. Uber began examining the issue of sexual assault in late 2017 and has worked with
organizations such as the National Sexual Violence Resource Center to improve its
reporting process for sexual violence and other safety issues. It has tripled the size of its
safety team to 300 employees since 2017, according to the New York Times, and is set
to launch a hotline in partnership with the not-for-profit organization Rape, Abuse and
Incest National Network (Rainn).
58.Uber proactively reruns criminal and motor vehicle checks each year. More than
40,000 drivers have been removed from the app due to continuous checks as of the
publication of this report.
59. In 2018, Uber launched the Safety Toolkit, a single place in the Uber app where riders
and drivers can access safety features during a trip. This suite of resources includes

access to features like Share My Trip, Follow my Ride, Trusted Contacts, and the In-App
Emergency Button.
60. In May 2019 we strengthened our policies so that riders, too, may lose access to Uber if
they develop a significantly below-average rating.
61. Uber defines monthly active platform consumers (MAPCs) as the number of unique
customers who complete a ride or receive a meal delivery through Uber at least once a
month. The monthly average is calculated on a quarterly basis.
62. 91% of our employees have completed our Rules of the Road training course covering
subjects such as antitrust, intellectual property, and privacy in 2021.
63. In response to the COVID-19 pandemic, Uber committed to donate over 20 million free
or discounted rides globally.
64. Our Ethics & Compliance team leveraged our third-party risk mitigation procedures and
internal controls to complete due diligence on over 500 recipient organizations, including
NGOs and municipalities, to specifically identify and detect COVID-related fraud and
ensure that the appropriate entities were the recipients.
65. At least 45% of all Uber-facilitated trips in the US occur in areas with RapidSOS
integration, and we will continue to expand as local emergency service providers
modernize their systems.
66. In 2018, based on rider and driver feedback, Uber developed a feature that allows users
to connect with 911 directly through the Uber app in the most urgent situations.
67. A National Sleep Foundation survey reports that 3% of all US drivers on the road, or
nearly 7 million people, admitted to dozing off behind the wheel during a 2-week time
frame.54 To encourage safer, well-rested driving, Uber implemented a policy in 2018
that requires drivers to go offline for 6 straight hours after a total of 12 hours of driving
time.55 This policy is designed to prevent drowsy driving on our platform and to help
keep the roads safer for riders, drivers, and other motorists.
68. According to NHTSA, speeding accounted for more than a quarter (26%) of all traffic
fatalities in 2017.57 With Uber’s speed-limit alerts, drivers can receive notifications to
maintain a speed that’s within the posted limits. The speed limit is displayed on the
driver’s app by default, and drivers can adjust their settings so they’re visually or audibly
alerted when they go over the limit.
69. Researchers have found that handling a cell phone while driving, including dialing and
texting, can increase the likelihood of a crash by 12.2 and 6.1 times, respectively.56
Uber offers drivers discounts on phone mounts and, if we receive complaints about a
driver’s potential phone handling, we also provide education on the associated safety
70. In 2020, Uber obtained SOC 2 certification and was assessed by an independent
assessor against NIST 800-171 for its Uber for Business commercial offerings to
become approved as a US government contract service.
71. In 2017, we created the Uber law enforcement portal, a website where public safety
officials can quickly and securely submit legal process documents to request trip data
and other information that may be critical in investigating potential criminal cases.
72. In 2017, we established Driving Change, an initiative to help prevent gender-based
violence in our global community.

73. Uber committed $5 million in grant funding over 5 years to support the sexual violence
prevention programs of local and national organizations.
74. To date, we have partnered with leading organizations such as A CALL TO MEN, Casa
de Esperanza, National Coalition of Anti-Violence Programs, National Network to End
Domestic Violence, NO MORE, RALIANCE, Futures Without Violence, Rape, Abuse,
Incest, National Network (RAINN), and the Women of Color Network, Inc, as well as
grassroots rape crisis centers.
75. In 2019, Uber teamed up with NO MORE, local law enforce-ment, local rape crisis
centers, and the nightlife community to launch #DontStandBy, a bystander intervention
cam-paign to prevent sexual assault before it starts.
76. To date, Uber has launched #DontStandBy in 4 US cities with 14 law enforcement and
advocate partners and 30+ bars and nightlife establishments.
77. A 2017 survey by the Insurance Institute for Highway Safety (IIHS) found that 4 in 5
adults admitted they don’t wear a seat belt when taking short trips or when traveling by
taxi or rideshare.
78. Uber and the Governors Highway Safety Association (GHSA) teamed up to launch our
Make It Click campaign to help change these behaviors. This initiative educates users
with in-app notifications and emails about the safety benefits of seat belts and
encourages them to buckle up in every seat and every ride.
79. This year, Uber partnered with GHSA and Volvo to create the first National Seat Belt
Day, which also commemorated the 60th anniversary of Volvo’s invention of the modern
seat belt.
80. Working with road safety experts and bicycle advocates, Uber developed Bike Lane
Alerts. The app uses publicly available mapping data to give riders notifications when
their upcoming dropoff point is near a bike lane or along a bike route, reminding them to
look before opening the door.
81. Bike Lane Alerts are now available in more than 200 cities in 30 countries, and in nearly
50 different languages around the world, where mapping data is available.
82. In 2017, we began improving messaging to riders and the public about ways to check
their ride. A key safety tip that we share with people encourages them to check that the
driver matches their profile photo and that the car make, model, and license plate
number match what’s in their app before getting into the vehicle.
83. Earlier this year, we built on this initiative by sending push notifications and in-app
reminders to riders before they started a trip. We are going a step further and will begin
offering riders the option to verify their ride with a unique, 4-digit PIN they can verbally
provide to their driver before they enter the vehicle. The driver must enter this 4-digit PIN
into their app in order to start the trip. This helps riders ensure that they’re getting into
the right car, and it helps drivers ensure that they’re picking up the right rider.
84. We found that, overall, Uber has developed a rigorous process to promote the accuracy
of incident report categorizations, leading to reliable data being captured by the
taxonomy. In addition, Uber has high accountability when processing incident report
85. -34% Lower carbon intensity of trips on Uber in the US and Canada versus traditional

86. Uber takes a “service fee” cut from each ride booked through the platform. The mobility
(ridesharing) segment of the business generates $6.1 billion per year in this manner.
87. Naturally, Uber’s annual revenue has decreased in comparison to 2019. The platform’s
income from ridesharing has dropped 42.99% year over year.
88. Uber’s US rideshare business is forecasted to process $29.59 billion in 2021. That’s an
increase of 70.15% compared to 2020 when widespread lockdowns affected
performance significantly.
89. In fact, the predicted figure for US gross mobility bookings in 2021 surpasses the global
qbookings total from 2020.
90. eMarketer forecasts that $35.51 billion worth of rides will be booked annually through
Uber by 2022. This would represent an increase of 22.96% compared to the last full pre-
pandemic year (2019).
91. Uber has 3.5 million drivers. The driver pool has reduced by 40% in a year, down from 5
million drivers in Q4 2019.
92. Uber has 22,800 employees around the world. 12,400 Uber employees (54.37%) are
based outside of the United States.
93. The average annual base salary at Uber is $150,000. The median base salary of an
employee on an H1-B visa is $153,750.
94. Uber launched its monthly Uber Pass subscription service in August 2020. Pricing for
membership is set at $24.99. Benefits include discounts on rides and deliveries,
including free delivery on select transactions.
95. Uber has more than 5 million members across 16 countries. There are plans to expand
the service to more countries soon.
96. Across the most populous cities in the US, Uber’s highest market share comes in
Houston, Texas.
97. 63% of ridesharing customers in the US exclusively use Uber. A further 27% of
consumers only book rides through Lyft. Just 10% of US customers use both Uber and
98. Among users who do utilize both platforms, the average annual spend on Uber is $247.
That’s 46.15% more than the average Lyft spend ($169). Pre-pandemic, consumers who
used both apps averaged a $481 annual spend on Uber.
99. Uber has 3.5 million drivers. The driver pool has reduced by 40% in a year, down from 5
million drivers in Q4 2019.
100. Uber crossed the 1 billion quarterly trips milestone at the end of 2017.